DUBLIN--(BUSINESS WIRE)--

Research and Markets (http://www.researchandmarkets.com/research/3c8c67/north_american_ent) has announced the addition of Frost & Sullivan's new report "North American Enterprise Telephony Implementation and Management Services Market" to their offering.

This strategic analysis is part of Frost & Sullivan's continued coverage of the enterprise telephony marketplace. Through extensive primary and secondary research, this analysis provides telephony equipment vendors, service providers, value-added resellers (VARs), systems integrators (SIs) and other market participants with a detailed analysis of the telephony customer premises equipment (CPE) services marketplace. Within this analysis, Frost & Sullivan has presented the market drivers, restraints, competitive landscape, segmentation, demand, market shares, and revenue of the rapidly evolving telephony CPE market.

Key highlights from the report:

• Total market growth in 2010 was fueled primarily by the increasing adoption of Internet Protocol (IP) communications platforms and endpoints within the enterprise space.
• Although time division multiplexing (TDM) line license shipments grew in 2010, upcoming decline is expected in the coming years as customers continue to acknowledge the value of IP communications and vendors gradually phase out legacy TDM private branch exchange (PBX) and key telephone systems (KTS).
• Going forward, continued infrastructure refresh will drive demand for implementation services. Moreover, the growing complexity of enterprise communications environments (converged, multi vendor, multi endpoint networks, greater bandwidth requirements) will encourage enterprises to outsource management of their on-premises equipment to skilled service providers.
• Furthermore, the growing consideration for advanced Unified Communications and Collaboration (UCC) technologies is positively impacting the professional and managed services market as customers begin to recognize an internal knowledge gap with regard to design, planning, implementation and on-going upkeep of these technologies, and tend to hire professional and managed service providers to complete these tasks.
• Contractual maintenance revenue growth will remain positive in the short and medium term, however, maintenance revenue will gradually decrease as customers migrate to IP-based communications environments and adopt managed services.

Companies Mentioned:

• Arrow S3
• AT&T
• Cisco
• Mitel
• NEC
• Verizon.
• IBM
• Siemens Enterprise Communications
• ShorTel

For more information visit http://www.researchandmarkets.com/research/3c8c67/north_american_ent